You will also continue to be liable for the monthly payment (or other periodic charge) relating to your Contract Allowance until the end of the Minimum Term.
If you notify the Team after 24 hours you will be liable for all Charges relating to use of the SIM (including call Charges) up to the time that you notify us that your SIM is lost or stolen, regardless of whether the Charges have been incurred by you or someone else. *If your SIM is lost or stolen and you notify the Team within 24 hours, you will be liable for Charges that are not part of your allowance relating to the unauthorised use of the SIM (including call Charges) up to £100 only. See Requesting Proof of Purchase for a Virgin Mobile handset for more details. If you don’t have Virgin Media Protect, but bought your phone or device from us, then we can send you Proof of Usage to support any claim with a third party insurance company. If you have insurance with Virgin Media Protect, you can find details about how to make a claim online here.
